Terms, Privacy and Refunds

1.1 Definitions

• We, us, our mean the operator of Bot-Hosting.net, identified in full in section 8.
• You, your, the customer mean the person or company holding an account.
• Deployment means one application, bot or database that we run for you inside an isolated container.
• Slot means one deployment allowance included in your plan.
• Pool means the total RAM, CPU and storage granted by your plan, which you allocate freely across your slots.
• Your content means the code, files, environment variables and data you upload or generate on the service.

1.2 Accepting these terms

By creating an account, deploying an application or paying for a plan, you accept these terms in full. If you do not accept them, do not use the service. If you are using the service on behalf of a company, you confirm that you are entitled to bind that company.

1.3 Eligibility and your account

• You must be at least 15 years old, or the minimum age of digital consent in your country if it is higher. If you are under 18, you may only take a paid plan with the consent of a parent or legal guardian.
• Accounts are created through Discord or GitHub. You are responsible for keeping those accounts secure, and for everything done through your Bot-Hosting.net account.
• One person, one account. Creating multiple accounts to obtain extra free resources or extra referral bonuses is a breach of these terms.
• You must give us an accurate billing address. It determines the VAT we are legally required to charge.

1.4 Your content stays yours

You keep all rights to your content. We claim no ownership over your code or your data. You grant us only the narrow, revocable licence we need to actually run the service: to store, copy, transmit and execute your content on our infrastructure, and to back it up.

You are responsible for having the right to use everything you upload, and for making sure your application complies with the rules of any platform it connects to, including the Discord Developer Terms of Service if you run a Discord bot.

1.5 What we may do

We keep the right to run the platform safely and lawfully. Specifically, we may:

• Inspect files and processes automatically where it is necessary to detect abuse, malware or resource attacks. We do not read your content for any other purpose.
• Suspend or throttle a deployment that destabilises a shared node, or that breaches section 5.
• Suspend or close an account that breaches these terms, that is used for illegal activity, or where payment fraud is suspected.
• Change plan contents, prices and these terms for the future. We describe how in section 1.8.

Except where the law, an urgent security risk or a serious abuse case makes it impossible, we tell you before we suspend you, and we tell you why. If we close your account for a breach you did not commit, we restore it.

1.6 Disclaimer

The service is provided with reasonable skill and care, but it is not fault free. We do not warrant that your own application will work, that it will be free of bugs, or that a third party service it depends on will stay available. Nothing in this section removes the legal guarantee of conformity that consumers have under French law.

1.7 Limitation of liability

Our liability towards a business customer, for any and all claims arising in a given period, is limited to the amount that customer actually paid us over the twelve months preceding the event. We are not liable to business customers for loss of profit, loss of business, loss of goodwill or loss of data.

For consumers, nothing here limits our liability where the law does not allow it, in particular in case of death or personal injury, gross negligence, or wilful misconduct. Because the service is not a backup service, and because we cannot guarantee data recovery, you should keep your own off-site copies of anything you cannot afford to lose. See section 2.

1.8 Changes to the service and to these terms

We may change these terms, the plan contents or the prices. We will announce any change that is unfavourable to you at least 30 days in advance, by email and in the dashboard. The change applies to your next renewal, never retroactively to a period you already paid. If you do not accept it, cancel before that renewal and you will not be charged the new price.

1.9 Governing law and disputes

These terms are governed by French law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you may bring a claim before the courts of that country.

Talk to us first: write to [email protected] and we will answer within 48 hours. If we cannot agree, consumers in the EU may use the European Commission online dispute resolution platform at ec.europa.eu/consumers/odr. Failing that, the dispute goes to the competent French courts.

3.1 Prices, tax and currency

• Paid plans run from 1.99 EUR/month (Starter) to 19.99 EUR/month (Enterprise). Yearly billing is available at a discount.
• All prices are displayed excluding VAT. VAT is calculated and added at checkout according to your billing country. The total you confirm on the Stripe checkout page is the total you pay.
• We bill in EUR, USD or GBP. Your currency is set at your first paid checkout and cannot be changed afterwards, because a single account cannot hold two currencies.
• Invoices are available at any time in your billing portal.

3.2 Renewal

Subscriptions renew automatically at the end of each period, monthly or yearly, on the payment method you registered, until you cancel. There is no trial period and no free period on paid plans: you pay for what you order, from the moment you order it.

3.3 Changing plan

• Upgrades apply immediately. You are charged the prorated difference for the rest of the current period, straight away. The new resources are granted only once that payment clears.
• Downgrades apply at the end of the current period and are never prorated. You keep what you paid for until then, and no refund is due for the unused difference.
• A downgrade is refused while your current usage exceeds the smaller plan's pool. Free up resources first.
• Moving from monthly to yearly applies immediately, with the difference prorated. Moving from yearly to monthly applies at the end of the year already paid, with no mid term refund.

3.4 Credits

• Credits are a prepaid balance. 1 credit equals 1 EUR, always, whatever your display currency. VAT is added on top at purchase.
• Credits can pay for your subscription. They never expire.
• Credits cannot be converted back into money and cannot be cashed out or transferred. An unspent top-up can still be refunded under section 4.
• If your balance is not enough to renew a credit funded plan, the account enters the grace period described in section 3.6.

3.5 The free plan and its 4 day renewal

The free plan is genuinely free, with no card required, and includes one slot. In exchange, it requires you to renew it manually from the dashboard every 4 days, which is how we keep abandoned bots from consuming a shared infrastructure forever. The renewal button unlocks 3 days before the due date. Free accounts also see partner promotions in the dashboard once they have a deployment older than 24 hours. Paid plans show no ads.

3.7 Chargebacks

If something is wrong with a charge, email us. We answer within 48 hours and we refund readily where it is due, as set out in section 4. Opening a chargeback with your bank without contacting us first costs us a fixed fee and gives us no chance to fix your problem, so we may suspend or close an account while a chargeback we consider unfounded is open, and we will submit our records to the bank. If the chargeback turns out to be justified, we restore the account and apologise.

3.8 Referrals and partners

• Referring a user who launches their first deployment earns you 1 EUR of credit, and gives them 30% off their first payment. Credit, not cash: see section 3.4.
• Self referrals, duplicate accounts, shared IP addresses and VPN or proxy sign-ups are automatically rejected. Referral fraud voids the credits and can close the account.
• The Partner Program, which pays real commission by bank transfer or crypto, is a separate agreement. Apply at [email protected].

4.2 Your statutory right of withdrawal (EU and EEA consumers)

This right exists on top of the guarantee above, and we cannot take it away from you. As a consumer you have 14 days from your order to withdraw from it, without giving a reason.

Because you ask us to start hosting immediately, you expressly request that performance begins during that period. That means that if you withdraw during the 14 days, we refund what you paid minus a proportionate amount for the part of the service already supplied up to the moment you tell us. In practice, on a monthly plan, that is a few cents per day of use.

To exercise it, send us an unambiguous statement at [email protected]. This right does not apply to business customers.

4.3 Cancelling

• Cancel in one click from your billing page, at any time. There is no cancellation fee and no notice period.
• Your plan stays active until the end of the period you already paid for. You are not charged again.
• At that point the account falls back to the free plan. Nothing is deleted. Deployments that no longer fit the free pool are paused, and you can restore them by resubscribing.
• You can undo a cancellation at any time before the period ends.

4.4 Outside those windows

After the 24 hour guarantee and after any statutory withdrawal period, subscription payments are not refundable, and we do not refund unused time on a period you chose to leave early or on a downgrade. Credits already spent are not refundable. Unspent credits from a top-up remain refundable to a consumer under section 4.2.

Those windows are a floor, not a ceiling. If we broke something, if you were charged twice, if a node failure cost you a period of service, or if you simply have a case worth hearing, write to us. We would rather refund you than argue with you.

4.5 Deleting your account

Deleting your account from the settings page cancels your subscription and permanently destroys your deployments, files, databases and backups. This is immediate and irreversible, and it does not trigger a refund of the current period. Download what you need first.

5.1 Never allowed

• Anything illegal under French or EU law, and any handling of content that is illegal to hold, in particular child sexual abuse material, which we report to the authorities.
• Attacking other systems: DDoS tools, botnets, stressers, internet wide scanners, brute force or credential stuffing tools, exploit delivery.
• Malware, ransomware, phishing infrastructure, token stealers, spam or unsolicited mass messaging.
• Discord self-bots, mass account creation, raid tools, or anything that breaches the terms of a platform you connect to.
• Cryptocurrency mining, and any workload whose main purpose is to consume CPU rather than to serve users.
• Deliberately evading plan limits, for example by spreading one workload over several free accounts.
• Reselling raw compute or hosting to third parties without a written agreement with us.
• Storing personal data of other people without a lawful basis for doing so. If you do, you are the controller of that data and you carry that responsibility.

5.2 Fair use of shared resources

Your plan gives you a RAM, CPU and storage pool, and hard limits are enforced by the platform. Beyond those limits, we ask for common sense: a process that destabilises a node for its neighbours can be throttled, restarted or suspended even if it is technically inside your quota. We will always tell you why.

5.3 Enforcement and reporting abuse

Depending on how serious it is, we may warn you, throttle the deployment, suspend it, or close the account immediately. Serious cases, and legal orders, are acted on without notice. Suspension for a breach does not entitle you to a refund.

To report abuse, a copyright infringement or illegal content hosted by us, write to [email protected] with the URL or the deployment concerned, and a description of the problem. We answer abuse reports within 48 hours.

6.1 What we collect, and why we are allowed to

6.2 Who else processes it, and in which country

These are the processors that handle your data on our behalf. We keep this list up to date, and you can ask us at any time who processes a specific piece of your data.

Be aware of what this table says: we do not host everything in Europe. Our nodes run on rented servers from several providers, some in the European Union and some in the United States, and we place your deployment on whichever has capacity. Your files, your databases and your backups therefore sit wherever that node is, and that may be outside the European Union. Where a transfer outside the EU takes place, it is covered by the European Commission Standard Contractual Clauses. If you need your data to stay in the EU, tell us before you subscribe and we will confirm whether we can place you there.

Advertising partners shown to free accounts may collect data when you interact with a promotion. Their own privacy policy applies, and is linked from the promotion.

6.3 Cookies

• Strictly necessary, always on: your session token, the sign-in security token, and the record of which account you are logged into. Without them the site cannot work, so they need no consent.
• Preferences: your theme and accent colour.
• Referral attribution: which affiliate link brought you here, so the referrer gets credited.
• Measurement: Google Analytics, subject to your consent.

6.4 How long we keep it

6.5 Deleting your account, precisely

Deleting your account from the settings page cancels your subscription, destroys your deployments, files, databases and backups, and removes your identity, your logs and your invoices from our database. It is irreversible.

Three things deliberately survive, and you are entitled to know which:

• Invoices held by Stripe, and the accounting records derived from them, which French tax law requires us to keep for 10 years.
• An anti-fraud record of a referral sign-up, including the IP address used, so that a deleted account cannot be recreated to farm the referral bonus again.
• Moderation records, with your identity removed, where an account was actioned for abuse.

6.6 Your rights

Under the GDPR you may ask us to give you a copy of your data, correct it, delete it, hand it to another provider, restrict how we use it, or object to a processing based on our legitimate interest. Where processing rests on your consent, you may withdraw it at any time.

Write to [email protected]. We answer within one month. If our answer does not satisfy you, you may complain to the French data protection authority, the CNIL, at cnil.fr, or to the authority of the EU country where you live.

6.7 Security and children

Traffic is encrypted in transit, deployments are isolated in containers, access to production is restricted, and no employee reads your content outside of the abuse cases described in section 1.5. If a breach ever affects your personal data, we notify the CNIL within 72 hours and we tell you directly where the law requires it. The service is not aimed at children under 15, and we delete any account we find to belong to one.