Discord Tickets

by Bot-Hosting Node.js Tickets & Support Official

The most popular open-source ticket bot, with a web settings panel on its own HTTPS address, transcripts, forms and staff tools.

Setup on Bot-Hosting

A complete ticket system for Discord: ticket categories, a button panel to open tickets, questions forms, staff claiming, transcripts, feedback, tags, and a web settings panel to configure everything with your mouse. Your panel gets its own HTTPS address automatically.

1. Create the bot on Discord

Open the Discord Developer Portal and click New Application.
Go to Bot, click Reset Token and copy it (DISCORD_TOKEN).
Still on Bot, turn on the three privileged intents: Presence, Server Members and Message Content.
Go to OAuth2, click Reset Secret and copy the Client Secret (DISCORD_SECRET). It is used to log in to the web panel.

2. Deploy

Fill the variables and click Deploy. The database (SQLite), the encryption key and your panel address are set up for you.

3. Allow panel logins (once)

Open your deployment's Domains tab and copy its address, for example https://abc123.apps.bot-hosting.cloud. In the Developer Portal, go to OAuth2 > Redirects and add:

https://YOUR-ADDRESS/auth/callback

4. Invite the bot and configure

Open your panel address, log in with Discord and click Invite next to your server. Then create a ticket category from the panel and send the ticket panel in a channel with /panel.

Good to know

In the Developer Portal, turn off Public Bot on the Bot page unless you want strangers to add your bot.
SUPER lists the Discord user IDs that can manage every server from the panel: put your own ID.
Transcripts and settings live in user/: keep backups before big changes.
For large servers, switch to MySQL or PostgreSQL: create a database deployment, set DB_PROVIDER to mysql or postgresql and paste its URL in DB_CONNECTION_URL.
Give it at least 512 MB of RAM (database engine + web panel).

README.md

Open on GitHub

A free alternative to the premium and white-label plans of other ticket management bots.

Partnered with BisectHosting
_{for affordable bot hosting}

📖 Contents

📖 Contents
✨ Features
- Want to learn more?
⚡ Getting started
🤑 Sponsors
🎖️ Contributors
- 💻 Contributing
  - 🌎 Translating
😕 Support
⭐ Star History
🥱 License

✨ Features

📖 Documentation - comprehensive documentation and guides to help you get started
⚙️ Simple settings - configure your bot with the included and easy-to-use dashboard
🎨 Highly customisable - tweak features, colours, messages, and more to your liking
🛸 Modern features - including slash commands, buttons, select menus, and modals
🤖 Automation - ease your staff team's workload with configurable automation
- 🏷️ Tags - resolve members' problems without escalating to tickets
- 🎫 Tickets - close inactive tickets automatically
📜 Archiving - store messages in the database and view transcripts later
❓ Context - ask for a topic or up to 5 custom questions before creating a ticket, and see references to a message or previous ticket at a glance
🗃️ Organisation - claim, release, move and transfer tickets between members and categories
🌎 Internationalisation - available in more than 10 languages
⏱️ Statistics - analyse your staff members' performance
🪓 Battle-tested - trusted by thousands of servers, with over half a million tickets created since 2019
🐳 Docker - reliable and quick deployment with Docker

...and more!

Want to learn more?

Visit the website for more features, details, and screenshots, or skip to the full feature tour.

⚡ Getting started

🙏 Please read the documentation before you start.

There are 3 ways to get started with Discord Tickets:

☁️ Add the public bot - instant setup, but branded (great for testing)
😴 Get a managed bot - your own bot, hosted by me (easy and cheap)
🧑‍💻 Install your own bot - host it yourself (experience recommended)

Read the documentation for more information.

This button is here because it looks nice, but I will cry if you click it before reading the documentation. :)

🤑 Sponsors

Discord Tickets is made possible by these awesome people and organisations:

🎖️ Contributors

Discord Tickets is made possible by all of the people listed in CONTRIBUTORS.md.

💻 Contributing

If you want to help translate, suggest a feature, submit a bug report, or contribute in any other way, please read the contributing guidelines.

Note You can add yourself to the list of contributors here.

🌎 Translating

😕 Support

⭐ Star History

🥱 License

Discord Tickets by eartharoid™️ is licensed under the GPLv3 license.

This is not an official Discord product. It is not affiliated with nor endorsed by Discord Inc.